Introducing our New Business Manager, Emma

After more than seven years with the business, we are excited that Emma Medhurst has stepped into the role of Business Manager, having previously led operations.

Emma joined us back in 2019 as Customer and Supplier Manager, and most recently has excelled as Operations Manager. Over the last 7 years, she has been an integral part of Connect2Hampshire’s growth, stability, and success. Her dedication, professionalism, and deep understanding of our service and customers make her the perfect person to lead the team forward.
We caught up with Emma to reflect on her journey so far and what this next chapter means in practice.

1.    You’ve been with the business for over seven years – how has your role evolved?

When I first joined, my role focused purely on supplier management, working closely with agencies. But I have never been someone who does just what is written in the job description - I love learning and getting stuck into new challenges. Over time, I took on more responsibilities, broadened my skills, and gradually grew the role into what eventually became Operations Manager.

2.    What have you taken forward from your time as Operations Manager?

I genuinely loved being Operations Manager. The variety of the role kept every day interesting, and I was fortunate to have a great manager who trusted me to get on with the job. I’m bringing seven years of experience with me into this new chapter, and I’m looking forward to continuing to build on that knowledge.

3.    How would you describe your approach to leadership?

I would say my leadership style is quite relaxed and open. I encourage people to share ideas and get involved, and I hope I come across as supportive when it is needed. I have been lucky enough to have opportunities to grow in my own roles, and I want to create that same environment for others.

4.    What matters the most to you when working with candidates?

I want candidates to feel valued, supported, and confident that we will look after them. Ultimately, I want them to be proud to work through Connect2Hampshire.

5.    How do you value the relationship with Hampshire County Council?

We are incredibly fortunate to have the strong relationship we do with Hampshire County Council. It has grown year on year, and that partnership is a huge part of our success. Maintaining and strengthening it will be especially important over the next couple of years as we start to look ahead to LGR.

6.    What are you looking forward to most as you step into your new role?

This is a tough one! I will definitely miss having Nicola around every day, but I am really excited to carry forward the high standards already set. I am looking forward to learning more about the parts of the business I didn’t always see as Operations Manager and supporting our brilliant team through the next phase. And I am sure I will be asking plenty of questions along the way - so consider yourselves warned!

7.    What do you enjoy doing outside of work?

Running is my passion. It helps me unwind in the evenings or wake up in the mornings - whatever the weather. I also have a bit of a weakness for buying shoes and trainers!

Join us in congratulating Emma on her new role – we wish her the best of luck!