Job Title: Senior Payment and Contract Officer

Location: Winchester/Hybrid

Contract Type: Temporary - 6 Months

Salary: £17.20 per hour

Role Responsibilities

• Responsible for ensuring decisions as well as child, operator and Passenger Assistant records are updated in a timely and accurate manner in agreed systems (including Capita One and Passenger Assistant database) so that others in the team can quickly and easily identify progress and status.
• Deliver and maintain high standards of customer care, ensuring consistent, professional, and timely service to families, operators, and internal stakeholders.
• Manage the accurate and timely payment process for families and operators, ensuring compliance with relevant procedures and resolving any discrepancies.
• Ensure recording and resolution of invoicing issues, ensuring timely escalation and effective collaboration with operators, families, and internal customers.
• Maintain expert knowledge of Hampshire County Council systems used for payments and lead regular reviews of payment processes to ensure they remain efficient and fit for purpose.
• Ensure effective and timely income processing, maintaining accurate records and identifying opportunities for improvement.
• Responsibility for working with others inside and outside the School Transport Service to ensure contracts are let in compliance with Hampshire County Council policies and procedures, using appropriate systems.

Essential Qualifications, Knowledge, Skills and Experience

• Excellent attention to detail and accuracy.
• Demonstrates a willingness to learn and develop.
• Able to follow established processes and procedures accurately.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong written and verbal communication skills.
• Committed to delivering high-quality customer service.
• Well-organised, with the ability to prioritise tasks effectively under pressure.
• Flexible and positive in responding to changing business needs.
• Collaborative team player with a proactive approach.

Desirable Qualifications, Skills and Experience:

• Previous experience of working in a similar role, including processing payments and handling financial transactions.
• Previous customer service experience, particularly in resolving customer queries.

About Us

Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

Apply as appropriate or contact Daniel Goodyear on daniel.goodyear@connect2hampshire.co.uk or 01256 593711

Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.